Frequently asked questions
Short, direct answers. If you need more, write to us at [email protected].
How long do I have access to a course?
You receive 12 months of access, including updates and new practice prompts we add during that period.
Copy linkDo you offer certificates?
Yes. After completing all modules and reflections, you can download a certificate of completion suitable for internal recognition.
Copy linkDo you support team training?
We provide team bundles with facilitation notes, checklists, and debrief templates. See details in the catalog bundles and contact us for volume pricing.
Copy linkWhat is your refund policy?
If the course clearly does not match its description, contact us within 7 days of purchase for options. We review each case carefully and may request reflection prompts to understand the mismatch.
Copy linkDo you make guarantees?
We do not guarantee business or financial outcomes. We promise clarity on what our tools can and cannot do and provide ample practice to build habits.
Copy linkDo I need special software?
No. A modern browser is enough. All materials run in a simple interface with readable contrast and keyboard navigation.
Copy linkHow much time should I budget?
Most courses range from 4 to 14 hours. We recommend splitting time across two weeks to allow for reflection and application between sessions.
Copy linkHow do you provide support?
We provide email support and curated resources. For teams, we can host optional debrief clinics to strengthen practice.
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